34% Shoppers Return an Online Purchase Because of the Packaging

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Esko alongside sister companies Pantone, X-Rite and AVT released a new study, “Packaging and the Digital Shopper: Meeting Expectations in Food & Beverage,” highlighting what primary shoppers want from food and beverage packaging. Brand and marketing managers, design leaders, packaging professionals and tech leaders gain knowledge of shopper’s preferences in packaging within the food and beverage category in this study, along with the how and why they buy. With this knowledge they can better optimize, evolve and connect packaging through technology platforms that support end-to-end packaging value chain and leverage packaging as an enabler for product innovation.

Some statistics from study are highlighted below:

Inside the Mind of the Shopper In-Store
Packaging plays a role in product differentiation, on the shelf at traditional brick and mortar stores. A key in-store goal for any consumer packaged goods (CPG) company is to get the shopper to actually touch their package. The shopper is more likely to buy a product once they touch it, and how the packaging looks and feels in their hand impacts that impulse. In-store activities have a big impact on trial, with 20% of shoppers reporting that they have tried a new product specifically because of in-store taste samples or an in-store display.