IDEO was commissioned by PillPack to design a simple and intuitive way to use medications. Continuing to keep PillPack’s mission of delivering a delightful customer experience, IDEO has really kept this in mind and has executed a very perceptive design.
“PillPack is changing everything you know about visiting the drugstore. Anyone who has been to a retail pharmacy knows that there’s a TON of room for improvement. For people living with a chronic condition or who have had an acute health condition, managing medications is one of the very most frustrating daily tasks.
PillPack worked with international design and innovation firm IDEO to design a whole new pharmacy experience focused on the customer. From our website to our customer dashboard to our physical products, everything is designed to be intuitive and easy to use. We actually even built our own full-service pharmacy in Manchester, NH and can currently ship to 31 US states. The engineering, design and marketing teams are located in the Davis Square office in Somerville, MA.
From the beginning, PillPack’s mission has been to deliver a delightful customer experience. We believe that simple, convenient service empowers regular people to take medications correctly and achieve better overall wellness. PillPack ships medications in a two-week roll of individual packs, organized by date and time.”
